Our Commitment to Your Privacy
1. Information We Collect
We collect personal information you provide to us when you interact with our website, such as when you fill out contact forms, request samples, or subscribe to our newsletter. This information may include your name, company name, email address, phone number, and shipping address.
We also automatically collect certain information when you visit our site, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as "Device Information."
2. How We Use Your Information
We use the personal information we collect to:
- Communicate with you (e.g., respond to inquiries, send sample confirmations, provide quotes).
- Process your sample requests and fulfill any orders.
- Improve and optimize our website (e.g., by generating analytics about how our customers browse and interact with the site).
- Comply with legal obligations.
3. Sharing Your Personal Information
We do not share your personal information with third parties except as necessary to fulfill your requests (e.g., sharing shipping address with logistics partners) or when required by law. We may also share your information with our trusted service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
4. Data Retention
When you place an inquiry or request a sample through the site, we will retain your personal information for our records unless and until you ask us to erase this information.
5. Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at export@fishmeal.co.id.
Last updated: June 5, 2025